From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. As technical support experts for 25+ years, our team has answered every support ticket imaginable from every skill level. So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them.
Troubleshoot help for Outlook, Skype for Business, OneDrive for Business, or SharePoint
Microsoft 365 provides online services and server products for your business with solutions for small to enterprise scale. This page provides guidance for troubleshooting issues with these products and services. Users need licenses to install Office and to use Outlook, SharePoint Online, Lync Online, and other services. As the Office 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.
Common Office 365 issues
To help you set up your organization, see Set up Office 365 for business – Admin Help. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder.
Get a free trial to explore all the solution’s data protection capabilities. For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. Safari can cause Microsoft 365 issues due to the Intelligent Tracking Prevention (ITP) feature. To keep using Word without interruption, choose the option below to reactivate. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime.
To help resolve this, please try the following troubleshooting steps:
Sign In or Create Your Account Today – Microsoft and sign in with your Microsoft account.
Install Office through Microsoft HUP
If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser.If not, the password reset page provides you with a possibility to contact your administrator.Admins should also see the Office for business tab for more general Office installation issues.If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings.For more information, see Deactivate Office 365 if you see a "limit reached" error.To keep using Word without interruption, choose the option below to reactivate.
Let our expert engineers and support staff guide you in securing and preparing your business operations. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. These add-ins can cause issues such as app crashes or significant performance degradation. Microsoft recommends updating Windows, Microsoft Office and other software regularly.
Office products will not open
Always define a recovery email address when configuring your Office 365 account. If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked. If your account is locked but you have not defined your recovery email address, try to fill Office 365 login issues out the Microsoft account recovery form. If using a mobile device such as a cell phone or tablet, close out of the application completely. This will refresh the library and if the file is on OneDrive it should now appear. On a PC, simply exit out of all open programs and restart the entire machine.
This could happen because of a delay between your initial sign in and Office 365 for business setting up your environment. To install or check for updates on your Mac, see Check for Office for Mac updates automatically. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation. If Office is taking a long time to install you may be on a slow connection or you another install or update may be happening in the background. See Office is taking long to install or Office hangs at 90% for possible solutions.